Shipping & Returns

In the event that something has gone wrong or you're purchase has arrived to you damaged please read our policies below prior to contacting us.

If something is unclear, please contact our Support Service Team at -alisonheart111@gmail.com

​

Returns & Refund Policy -

​

Our normal return period is 7 days form date of purchase.

​

Full Terms and Conditions

​

• items must be returned in brand new condition

• proof of purchase is required

• refunds need to be applied to the same payment method used for the original purchase of the item(s) being returned

• Orders can be exchanged via the reply paid address

• eGift Cards cannot be returned or refunded.

​

Please also note, We will require photos of any item(s) that arrive to you in a damaged condition on the day of arrival.

​

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

​

In terms of the expense of making a claim under either the Special Warranties or the Australian Consumer Law:

• If you are making a claim under the Special warranty, you will be required to pay the cost of making a claim.

• If you are making a claim under the Australian Consumer Law, you will not be required to pay the cost of making a claim.

​

Please contact our Support Service Team via email and provide the following information:

• Online order number

• Full name

• Email address used for the order

• Photos of the item(s) if they arrived in a damaged condition

 

Our Support Service Team will usually respond within 1 business day and advise you of the next steps.

​

Please refer to the Refund Policy above for our full terms and conditions.

Our Support Service Team is available via email below - alisonheart111@gmail.com